Terms & Conditions

Bookings by Telephone

• Need the clients name
  
• Need Language (not place of Birth)
  
• Need full invoice address or order number
  
• If you need confirmation please use fax system
  
• As much notice for appointments is appreciated
  
• Appointments for next day bookings must be before 4.00pm or we may not be able to guarantee an interpreter.
  
• If an appointments to be cancelled within 24 hours you will still be charged for one hour plus half of unused time if it was booked for longer than 1 hour.

Bookings by Fax

• Make sure all information is clearly written.
  
• Please use appropriate forms as required by your company.
  
• All faxes received after 4.30pm will be dealt with on the next working day.
  
• Please ensure all faxes are readable.
  
• If you only put one appointment on each fax, it will be returned to you a lot sooner.

Quality Monitoring

ELS are committed to monitoring the service that we deliver.

Monitoring

We have systems in place to ensure that we constantly monitor the service. We have a dedicated team of staff looking at quality.

Interpreters maintain a code of conduct and sign a confidentiality agreement. Every Interpreter is assessed for their skills and abilities.

 

You may be interested to read some of our customer's feedback comments.

 

Martin Wong - Clark Willis, Darlington.

"It is in my opinion that ELS provides efficient and professional services.

The staff are outgoing, friendly and easy to talk to. The company is also reliable and dependable. Most clients are grateful for the ELS's speedy service provided and its accuracy of the translations.

ELS never hesitates to assist in whatever way they can, especially from any impromptu requests or urgent matters.

In effect, the wide variety of language services provided by ELS takes away the burden that firms often face when searching for a friendly and impartial interpreter who can interpret accurately and succinctly from the clients responses and that the client would feel comfortable and happy.

I do feel that the ELS team is very helpful and hope the high standard will be maintained."

 

Arrival, medical centre - Thornaby

Paul Williams stated, “an excellent service without ELS people would not be able to gain the medical or housing support that they can now access. Thank you for this service, which is above excellent.”

Asylum Support Team Manager, Redcar

'Everyday Language Solutions have played an important role in the success of Redcar and Cleveland Borough Councils Asylum Seekers Support Team. Having 24-hour access is unique and not provided by any other provider which gives us access to an efficient and quality translation and interpretation service. This is vital when delivering a service to client group who have little understanding of the English Language. For our clients, meeting people who speak their own language has helped them to make friends and integrate into the community.

 

Elaine Corney, Chief Executive, Tristar Homes Limited

'We have found Everyday Language Solutions to be the most reliable and helpful service, providing quality interpreters and translators often at short notice ensuring that we can provide a responsive and good service to our customers.'

 

Val Jones, Donnelly Adamson Solicitors, 86 Borough Road, Middlesbrough

Everyday Language Solutions have provided an effective and efficient service for our clients throughout the past two years. They are flexible to our needs when immediate service is required and conduct their business in a professional manner.